Hosted Dialler Features
Web based predictive dialler, hosted in the cloud
Increase talk time from 15 to 45 minutes per hour
Need to provide systems for more agents? Simply increase the number of licences and log them in. A new user can be completed in a matter of minutes.
The predictive dial ratio learns from agent activity, and ensures that wait times are kept to a minimum. It places calls based on previous call statistics to keep them as busy as possible.
The hosted solution is ideal for call centre environments, there are no bulky servers to accommodate, or keep cool, in the office. All you need is a PC with a reliable internet connection and a headset for the agent to be able to work.
Personal Call Back Management
Store individual call backs in an individual tracker, and view them as and when you need to. Alternatively, you can set the time and date for a lead to be called and this will be spoken to by an available agent at the time.
Pay As You Go Credit
Makes sure that you never pay for more than you use, and similarly avoid any unexpected costs at the end of the month. Our “second by second” billing also means that you never pay more than you should for our services.
Depending on the size of your organisation and office logistics we can provide both on-site and remote training. For some customers, who are based across several sites, remote install and training are ideal.
Real Time Reporting
Real time reporting allows you not only to see what your agents are doing at any one time, but also to listen into their calls and blind monitor their activity. This is an invaluable management and training tool for both existing and new users.
Pulling reports at the end of each day, week and month is clinical to managing call centre staff and their targets. The wide range of options within Voxcloud's hosted dialler will suit every call centre requirement.
Live, up to date statistics about your data; how many new leads, dead leads and leads to be recycled, allows you to stay one step ahead all the time.
Manageable lead recycling rules allow you to ensure that you are making the most of the data you have in the dialler and can amend this as and when you see fit, with the minimum of fuss.
Agent pause codes allow you to account for each minute of their day, not just when they are working, but when they are away as well. This allows for accurate breakdowns of agent productivity in any given time period.
Complete Campaign Control
You manage and control your campaigns.Easily set up a lists, call agents, dialler scripts and dispositions, all from its web based user interface.
Call Control & Dial Speed
Voxcloud's hosted dialler gives you the ability to control the speed ratios to which Voxcloud's hosted dialler dials your campaign.
Inbound, outbound and blended call handling
Our hosted dialler offers you a choice of manual, progressive or predictive dialling. That means you can either chose to let the agent control when the next call takes place and view the customer information beforehand, or let the system automatically start dialling several numbers when the agent is ready to take a call.