With its sleek and intuitive user interface the Voxcloud Softphone for Windows looks good and is easy to use.
All the commonly used functions are on the home screen and ready to go.
The top right of the screen tells you you are connected (green tick) and your extension number.
To make an outbound call just tap the numbers or type them on your keyboard. The blue x and xx can erase digits or whole numbers if you change your mind.
Then just press the green button to dial.
Shows the number of the person you are talking to and a duration timer.
When you are in a call there are some options:
The In-Call keypad allows you to enter digits (DTMF) during a call, which allows you to navigate auto-attendants/IVRs etc
Press back to return to the main call screen
When you press any of the in-call options, the selected button turns yellow showing you it is active, simply tap it again to resume normal operation
When someone calls you, the screen will show their number (unless it‘s withheld) it will also show any prefix set up (on the number they called) so in this case we know it is a call to our Sales Line
Press Green to Answer or Red to Cancel. If you reject the call they will be sent to Voicemail (if it‘s configured)
We all need a break now and then, this is easy, just tap DND, the button will change to Active to confirm you are in Do Not Disturb
Any incoming calls will be sent to Voicemail (if it‘s configured)
0333 002 0000
sales [at] voxcloud.co.uk